Cancellation Policy (Draft)
Practical cancellation guidance for customers and providers during the early TaskGibii launch.
Draft notice
Draft business/legal content for founder review. Please review with a qualified professional before final public launch.
Overview
Cancellation outcomes depend on request stage, provider activity, lead unlock status, and platform records used for support and audit integrity.
Customer request cancellation
Customers may close or cancel a request from My Requests when the action is available for that request state.
If providers already responded, parts of the request record may remain visible internally for safety investigations, support audits, and dispute handling. If dashboard cancellation is unavailable due to status or technical issues, support can guide the next available action.
Provider lead unlock limitations
Unlocked lead credits may not reverse automatically because unlock grants opportunity access and unlock history must remain auditable.
If a lead appears fake, duplicate, or spam-like, providers should raise a support issue with lead references. TaskGibii may review lead quality and consider credit adjustments on a case-by-case basis after evidence review.
Credit usage note
Credits are used to access a lead opportunity, not to guarantee job conversion, booking outcome, or customer confirmation.
Refund or adjustment decisions depend on applicable draft policies, platform logs, and support review outcomes.
Support escalation process
Use this process when cancellation-related actions are blocked or disputed.
Step 1: Open support conversation
Sign in and create a case via /support.
Step 2: Share references
Include request, lead, and payment IDs where relevant.
Step 3: Support reviews logs
TaskGibii checks workflow history, state transitions, and records.
Step 4: Outcome/update
You receive next steps, resolution status, or policy guidance.