Refund Policy (Draft)

Draft guidance for refund, reversal, and adjustment review outcomes.

Draft notice

Draft business/legal content for founder review. Please review with a qualified professional before final public launch.

What this means

Refund outcomes are reviewed using payment status, credit usage state, and platform records. This is a draft policy, not final legal commitment.

Failed payments

If payment fails but debit appears pending, reconciliation may be needed before final status.

Duplicate payments

Multiple debits for a single intended purchase can be reviewed with transaction evidence.

Credit purchase review

Credit posting and transaction linkage are checked before any correction decision.

Eligibility (draft)

Consumed credits are generally non-refundable unless a verified exception is approved.

Step 1: Open support ticket
Use /support and select payment or credit issue context.
Step 2: Share references
Provide order ID, payment ID, amount, and timestamp.
Step 3: Review and reconciliation
TaskGibii checks logs and partner transaction status.
Step 4: Outcome update
You receive approved action, pending clarification, or rejection reason.

Need refund support?

Our support team can review account-linked issues through the in-app support center.