Grievance & Escalation
Report serious concerns for formal review and documented updates.
What you can report
Payment issues
Failed settlement, incorrect status, or duplicate debit concerns.
Refund concerns
Refund review disagreement or pending adjustment cases.
Provider/customer misconduct
Harassment, abusive conduct, impersonation, or unsafe behavior.
Fake/spam request
Suspicious request patterns or misleading activity.
Profile/content concern
Misleading content, policy violations, or trust-risk information.
Privacy/data concern
Potential misuse of personal or contact data.
How grievance review works
Step 1: Submit concern
Create a support or grievance report with references and timeline.
Step 2: Initial review
TaskGibii validates issue context and checks platform records.
Step 3: Evidence follow-up
You may be asked for screenshots, transaction IDs, or additional details.
Step 4: Resolution/update
You receive outcome communication or escalation guidance.
Escalation contact status
Grievance contact details are being finalized for founder/legal review and will be published after confirmation.
Grievance FAQ
Need grievance support?
Our support team can review account-linked issues through the in-app support center.